In an earlier post, I asked what values were shared at IRS among the people who work there with regard to their commitment to fairness as opposed to politically-motivated intimidation. The executives and employees of IRS — like executives and employees of any organization — are a thick we, a 21st century community of people who share purposes and share fates in more important, meaningful ways than do most folks who happen to reside in what we think of as ‘communities’ (towns, cities, neighborhoods).
Other than friends and family, organization-based thick we’s are the most critical crucible in which our values — our beliefs and behaviors — get shaped and where our values most influence other people in our new world of markets, networks and organizations. All of which makes the question, “What do the people at IRS stand for?” of prime importance for them and for all they affect and influence.
Yesterday, for example, we learned that the people of the IRS have a practice of freezing claimed tax refunds of thousands of low-to-moderate income taxpayers, people who depend on those refunds for food, housing, heat, transportation and other basic necessities. The stated shared purpose of the people at the IRS for this practice is focused on catching (and reducing the number of) tax cheats. That is an important purpose and objective. However, the practice itself is evidently poorly designed and implemented because as many as 80% of its targets ultimately get their refunds (although sometimes it takes 3 years!).
Ought the people at the IRS care about and seek to reduce cheating? Of course. But, when employees at IRS go home at night and tell their family about ‘what their shared values stand for”, do they seek to say, “we believe so strongly in catching cheaters that we accept and indeed defend the need to make poor, innocent and law abiding people even poorer.”
And, with regard to their values regarding tax cheaters, we might also ask them to explain to their family and friends the answer to this: “What have you been doing/are doing now with respect to Jack Abramoff, Tom DeLay and others who, by all evidence, seem to have controlled tens of millions of dollars over the last several years? Have you audited them? And, if not, why not?”
Posted by Doug Smith on January 12, 2006 12:19 PM | Permalink
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Doug Smith lets the IRS have it: “Ought the people at the IRS care about and seek to reduce cheating? Of course. But, when employees at IRS go home at night and tell their family about ‘what their shared values… [Read More]
Tracked on January 18, 2006 12:10 AM